If you joined us as a client
This is what your journey with us looks like
Eight steps, in plain English. You can stop, change your mind, or ask us something at any point.
- 01
You hear about us
- Usually through Adult Social Care, Livewell or SORT.
- Sometimes through social prescribing, a leaflet, our Facebook page, or someone you know.
- 02
You get in touch
- Facebook message, email or a phone call — whichever is easiest for you.
- 03
We arrange a meeting to get to know each other
- Usually at your house, or wherever you'd rather meet.
- We talk through what we do in more detail and how we can help you live your best life.
Who you'll deal with: Gemma or Deborah - 04
Onboarding begins
- Gemma or Deborah look after your onboarding.
- We confirm your visit dates and times — Stella, our rota coordinator, sorts these.
- You tell us your preferences on staff, and we write them down.
Who you'll deal with: Gemma or Deborah - 05
First visits, with an introduction
- Your first visit is an introduction to the staff supporting you.
- Your core workers get identified during these early visits.
- 06
Relationships get built
- Over a few weeks you get to know your staff.
- Any kinks get worked out — tell us and we sort it.
- 07
A review after your first two weeks of visits
- After your first two weeks of visits we sit down with you and review how it is going.
- We check whether anything else has come up that you need, and how you have been getting on with your staff so far.
- 08
Then a review at three months, and every year after that
- After that first review there is no further review until three months after you started.
- From then on we review annually with your client manager. Any concerns or queries are actioned as necessary — if your needs change sooner, the review happens sooner.
Who you'll deal with: your client manager
What does this mean?
- Nothing is decided at the first meeting — it is a chat.
- You tell us your preferences on staff and we write them down.
- If something is not working, tell us and we sort it.
- Anything about visit times or the rota goes to Stella, our rota coordinator.
Ready to talk to someone?
Ring the office and ask for Gemma or Deborah — they look after client onboarding. If you would rather write, email us and we will call you back.
“Kintota has given me the confidence to do things that I wasn't able to do in the beginning and helped me build my confidence to go out of my comfort zone.”
A client
Talk to a real person
Office hours 08:30–17:00. If you get a bit lost, give us a call!