Kintota DomCare — Your routine. Your choices. Our care.
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If you joined DomCare as a client

This is what your care at home looks like

Eight steps, in plain English. Your routine, your choices, our care — and you can stop, change your mind, or ask us something at any point.

Out on the waterfront in Plymouth
  1. 01

    You hear about us

    • Usually through Adult Social Care, a health professional, a leaflet, our Facebook page, or someone you know.
  2. 02

    You get in touch

    • Facebook message, email or a phone call — your enquiry goes straight to Ashleigh.
    Who you'll deal with: Ashleigh
  3. 03

    We arrange a meeting to get to know each other

    • Usually at your house, or wherever you'd rather meet.
    • We talk through what we do in more detail and how we can help you live life your way, at home.
    Who you'll deal with: Ashleigh
  4. 04

    Onboarding begins

    • Ashleigh looks after your onboarding, your visit dates and times, and the rota.
    • You tell us your preferences on staff, and we write them down.
    Who you'll deal with: Ashleigh
  5. 05

    First visits, with an introduction

    • Your first visit is an introduction to the staff supporting you.
    • Your core workers get identified during these early visits.
  6. 06

    Relationships get built

    • Over a few weeks you get to know your staff.
    • Any kinks get worked out — tell us and we sort it.
  7. 07

    A review after your first two weeks of visits

    • After your first two weeks of visits we sit down with you and review how it is going.
    • We check whether anything else has come up that you need, and how you have been getting on with your staff so far.
  8. 08

    Then a review at three months, and every year after that

    • After that first review there is no further review until three months after you started.
    • From then on we review annually. If your needs change sooner, the review happens sooner — nothing waits for a date on a calendar.
    Who you'll deal with: Ashleigh

What does this mean?

  • Nothing is decided at the first meeting — it is a chat.
  • You tell us your preferences on staff and we write them down.
  • Anything about visit times or the rota goes through Ashleigh.

Ready to talk to someone?

Ring the DomCare line and ask for Ashleigh — she looks after DomCare enquiries end to end. If you would rather write, email us and we will call you back.

Call 01752 973458 Email the office
“Being brilliant and compassionate during my visits! Really lovely people, always look forward to my visits for them.”
A client
about Jayne & Chris
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Office hours 08:30–17:00. If you get a bit lost, give us a call!
Call 01752 973458 Email us